Payment Help & Guidelines

This is the most common issue students face due to bank server timeouts or UPI gateway delays. Here is what you must do:

• Do Not Panic: If money has left your account, there is a digital record of it.
• Wait for 24 to 48 Hours: Official payment gateways (like SBI ePay used by SSC/UPSC) take 1 to 2 working days to reconcile failed transactions. Check your application status again after 48 hours.
• Auto-Refund: If the payment is completely failed at the merchant’s end, the amount is automatically refunded to your original bank account within 3 to 7 working days.

Sometimes, waiting is not an option. If the last date to submit the application is tomorrow and your first payment of ₹100 or ₹200 is stuck, make a second payment immediately.

Leaving your application form “Incomplete” to save ₹100 is a massive mistake. Your career is worth much more. The recruitment boards usually have an automated system: if two payments are received for the same registration number, the extra amount is automatically refunded to your bank account later.

• Avoid Late Nights & Last Days: Bank servers usually undergo maintenance between 11:30 PM and 1:30 AM. Avoid making payments during this window.
• Use Reliable Methods: While UPI is easy, Debit Cards and Net Banking tend to have a higher success rate on outdated government payment gateways.
• Do Not Refresh/Back: Once you enter your PIN and the page is loading, NEVER press the ‘Back’ button or refresh the page, even if it takes 2 minutes to load.